DELIVERY OF GOODS

Physical goods may be delivered by Rivchem Pty Limited staff or reputable courier companies.  Deliveries are processed promptly upon receipt of full payment. 

Delivery may take 2 and 14 days depending on stock levels and the delivery option.  Damaged or lost orders should be resolved with the courier company directly and we are not responsible for goods damaged in transit or not received.  Replacement of damaged or lost items is made at the discretion of rivchem.com.au Management.

RETURNS AND REFUNDS

Rivchem.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.  Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return.  If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased in a saleable condition.  Unopened goods will be refunded.  Refunds will be processed promptly and payment made by the same method that you made payment.  All refunds are made at the discretion of rivchem.com.au Management.